Privacy Policy

Effective Date: March 14, 2026

Last Updated: March 14, 2026

ParcelPledge ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the ParcelPledge mobile application, website, and related services (the "Platform").

By using ParcelPledge, you agree to the practices described in this Privacy Policy.

1. Information We Collect

a. Information You Provide Directly

When you register, create a profile, post a trip, list a parcel, or communicate through the Platform, you may provide:

• your name;
• profile photo or selfie;
• email address;
• WhatsApp number;
• phone number, if provided;
• trip details;
• parcel details;
• messages and communications sent through the Platform; and
• any other information you choose to provide.

b. Location Information

We may collect your device location data, including approximate or precise location, depending on your device permissions and how you use the Platform.

We use location information to support features such as trip matching, route-related functions, nearby opportunities, fraud prevention, service quality, and safety-related functions.

c. Device and Technical Information

We may automatically collect certain technical information, such as:

• device type and model;
• operating system;
• app version;
• unique device identifiers;
• IP address;
• language and region settings;
• usage logs;
• crash data; and
• analytics information about how the Platform is used.

d. Communication Information

We may collect records related to communications we send or facilitate, such as:

• email delivery records;
• WhatsApp communication triggers or logs, where applicable;
• push notification tokens and delivery status; and
• customer support communications.

We do not claim ownership of your private agreements with other users, but we may retain records needed to operate, secure, and improve the Platform.

2. How We Use Your Information

We may use your information to:

• create and manage your account;
• verify users and support trust and safety measures;
• display your profile and listings to other users;
• connect senders and travelers;
• facilitate communication between users;
• send service-related emails, WhatsApp messages, and push notifications;
• support route, trip, parcel, and location-based features;
• prevent fraud, abuse, spam, and unauthorized activity;
• investigate complaints, disputes, or safety concerns;
• improve app performance, features, and user experience;
• comply with legal obligations; and
• enforce our Terms of Service and other policies.

3. Legal Bases for Processing

Where required by applicable law, we process personal information on one or more of the following legal bases:

• your consent;
• performance of a contract or steps taken at your request before entering into a contract;
• compliance with legal obligations; and
• our legitimate interests, such as operating, securing, and improving the Platform.

4. How We Share Information

a. With Other Users

Because ParcelPledge is a marketplace-style platform, certain profile, trip, parcel, and contact-related information may be shared with other users to enable matching and communication.

For example, other users may see information such as your profile name, photo, trip details, parcel details, and contact information where necessary for communication and arrangement.

b. With Service Providers

We may share information with third-party vendors and service providers that help us operate the Platform, such as providers for:

• cloud hosting;
• analytics;
• customer support;
• email delivery;
• messaging or notification services;
• location or mapping tools;
• security and fraud monitoring; and
• app infrastructure services.

These providers are authorized to use personal information only as needed to provide services to us, subject to contractual or legal safeguards where applicable.

c. For Legal Reasons

We may disclose information if required to do so by law, regulation, court order, lawful request from public authorities, or where we believe disclosure is necessary to:

• comply with legal obligations;
• protect our rights or property;
• investigate fraud, abuse, or illegal conduct;
• protect users or the public; or
• enforce our agreements and policies.

d. Business Transfers

If ParcelPledge is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, personal information may be transferred as part of that process, subject to applicable law.

5. Messaging, Email, WhatsApp, and Push Notifications

We may send or facilitate:

• transactional emails;
• account verification messages;
• service updates;
• match or listing alerts;
• safety or security notifications;
• WhatsApp messages where you have provided your number; and
• mobile push notifications.

You may be able to manage some notification preferences in the app or through your device settings. However, certain service-related messages are necessary for operation of the Platform and may not be opt-out except by closing your account or discontinuing use.

6. Location Permissions

When you grant location permissions, ParcelPledge may collect and process your location data for the purposes described in this Policy.

You can withdraw or limit location access through your device settings, but some Platform features may not work properly if you do so.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

• provide the Platform;
• maintain user accounts;
• facilitate user interactions;
• comply with legal, tax, accounting, or regulatory obligations;
• resolve disputes;
• enforce our agreements; and
• detect and prevent fraud or abuse.

Retention periods may vary depending on the type of information and the reason it was collected.

8. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

Your information may be stored or processed in countries other than your own, depending on where our servers, service providers, or infrastructure are located.

Where required by law, we will take appropriate steps to ensure adequate protection for transferred personal information.

10. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including the right to:

• access your personal information;
• correct inaccurate information;
• request deletion of your information;
• object to or restrict certain processing;
• withdraw consent where processing is based on consent; and
• lodge a complaint with a data protection authority.

To exercise applicable rights, contact us using the details below. We may need to verify your identity before responding.

11. Children's Privacy

ParcelPledge is not intended for children under the age of 18 or the age of majority in the relevant jurisdiction. We do not knowingly collect personal information from children not legally permitted to use the Platform.

If we learn that we have collected such information unlawfully, we may delete it and suspend the related account.

12. Third-Party Links and Services

The Platform may contain links to or integrations with third-party services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies separately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may notify users through the app, website, email, or other appropriate means.

Your continued use of the Platform after the updated Privacy Policy becomes effective means you acknowledge the revised Policy.

14. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or our privacy practices, contact us at:

ParcelPledge
Email: [email protected]